Refund policy

BELTON HEALTH – 90-DAY CONFIDENCE GUARANTEE

At Belton Health, your safety and comfort come first. Every order is backed by a 90-day home trial.

90-DAY HOME TRIAL

Try your product at home for up to 90 days from delivery. If it isn't the right fit for you or your pet, you can return it for a refund as described below.

HOW TO INITIATE A RETURN

  1. Contact us: Email contact@beltonhealth.com within 90 days of delivery, with your order number and a few photos of the product.
  2. Get authorized: We will send you a Return Merchandise Authorization (RMA) and return instructions. Returns sent without an RMA cannot be accepted.
  3. Ship it back: Pack the product securely (original packaging preferred) and ship it to the address in your RMA, using a trackable service.

REFUND CONDITIONS

  • Full refund: if the product is returned complete, clean, and in good condition.
  • Partial refund: if the product shows signs of use, such as wear, damage, heavy soiling, odor, or missing parts. The amount reflects the condition of the item and is determined after inspection. We will always contact you with photos and the proposed amount before processing it.
  • No refund: for products with severe damage, misuse, or unauthorized modification.

REFUND PROCESS

Once your return is received and inspected, we will process your refund within 3 business days. It goes to the original payment method and typically appears within 5-7 business days. Original shipping fees are non-refundable.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer. We recommend a trackable service, as we cannot be responsible for items lost in transit.

RETURN ADDRESS

You will receive the correct return address with your RMA. Please do not ship to any other address.